Do I need a credit card to start?
No. The Free plan is genuinely free and self-serve. You only enter
payment details when you upgrade to Starter or Pro from inside the
app.
How does upgrading work?
Sign up to Free first, then upgrade from the in-app subscription
page. We use Stripe Checkout for first-time purchases and the
Stripe Customer Portal for all plan changes after that, so
proration follows Stripe’s standard policy.
What happens if I exceed my plan’s limits?
Existing data stays accessible. You won’t be able to add
new users, projects, or files beyond the plan’s caps until
you upgrade or free up capacity. We surface clear upgrade prompts
in-app when you approach a limit.
Can I switch plans?
Yes. Up, down, or off — from the in-app billing page.
Downgrades and cancellations take effect at the end of your
current billing period; the Stripe Customer Portal handles
proration for upgrades.
Is there an annual plan?
Not yet. Plans are billed monthly in USD today. Annual billing
and additional currency support (GBP, EUR) are on the roadmap
for a later release.
How does AI test case generation work?
Workspace admins opt in from inside the app and accept the AI
data-processing addendum. Each paid plan includes a monthly AI
usage allowance that resets at the start of every billing month
— Starter gets a standard allowance, Pro gets 5×
more, and Business gets the maximum. Free does not include AI
— upgrade to Starter or above to enable it.
How is the AI usage measured?
We display a relative usage bar in the admin Subscription page
— no raw token math, no surprise bills. The bar resets at
the start of each billing month, with a warning banner at 80%
and a critical banner at 100%. Prompts, titles, and field values
are never written to logs — only SHA-256 hashes for the
audit trail.
Can I disable AI for a specific project?
Yes. AI is admin-opted-in at the workspace level, and any
individual project can be flipped off from its settings —
the “Generate with AI” button disappears for that
project and the endpoint refuses requests.
Why don’t you charge per seat?
Per-seat pricing punishes the teams we built this for: small QA
groups who want to bring in stakeholders, contractors, or
developers to look at results without renegotiating a renewal.
We charge for the workspace, not the chair.
Do you offer discounts for non-profits or open source?
Reach out at
sales@testorchestrator.com
and tell us about your project — we look at requests on
a case-by-case basis.